We treat complaints seriously and respond promptly.
In investigating the complaint, our aim is to achieve a mutually satisfactory outcome and where appropriate take action to ensure that situation does not arise again. It is helpful if complaints are received in writing as soon as possible after the event.
You are able to phone and discuss with us your comment, compliment or complaint or you can put it in writing and address to:
Practice Manager
Halswellhealth
PO Box 37 036
Christchurch 8245
Phone: 03 322 8121
Email: [email protected]
For matters where you feel privacy has been breached, you can contact The Privacy Commissioner Phone 0800 803 909
If you would like support to lodge a complaint, there is a free advocacy service to help you advocacy.org.nz Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers’ Rights.
The Health and Disability Commissioner
Email: [email protected]
Phone: 0800 11 22 33
