We treat complaints seriously and respond promptly.
In investigating the complaint, our aim is to achieve a mutually satisfactory outcome and where appropriate take action to ensure that situation does not arise again. It is helpful if complaints are received in writing as soon as possible after the event.
For matters where you feel privacy has been breached, you can contact The Privacy Commissioner Phone 0800 803 909
If you would like support to lodge a complaint, there is a free advocacy service to help you advocacy.org.nz Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers’ Rights.