Consultations are by appointment (except in an emergency). Our practice offers 15 minute appointments per person so if you would like a longer time please let us know.
When booking please provide as much relevant information as possible, this will enable us to allocate the appropriate time with the doctor and avoid unnecessary waiting.
If your problem is urgent please explain to the receptionist and she may ask you to talk to the nurse. All emergencies will take priority and appointment times are approximate.
Double Appointments include, but are not limited to:
At times we may run late due to an emergency or a patient requiring a longer time, and we ask for your understanding. Please, if you are running late, call us.
We encourage you to have your own doctor at the medical centre to get the best management of your health needs. However for urgent issues you can see one of the other doctors who will have access to your medical record.
If you no longer require your booked appointment, please cancel it in good time so that another patient can be seen. You can ring us or, if you have booked online, you can use the online service to cancel the appointment. Please do not email us to cancel an appointment as this may not be seen in time. A cancellation close to the appointment time may result in a fee being charged.
If you fail to attend an appointment and have not contacted us to cancel it, we reserve the right to charge a non attendance fee. Please refer to the section on fees for more information.