Contact Us

03 322 8121

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Visit Us

36 Ensign Street, Halswell
53 Caulfield Ave, Halswell
9 Coupling Close, Prebbleton

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Welcome to Halswellhealth. Our practice operates from three locations.

36 Ensign Street Halswell

 53 Caulfield Ave Halswell

9 Coupling Close Prebbleton

Our patients can attend all these practices when they are enrolled at Halswellhealth. 

Enrolments

When capacity allows, we are able to take new enrolments. Please check our enrolments page for everything you need to know about how our enrolment process works and updates on capacity. 

Appointments

  • A standard appointment is 15 minutes.  
  • A longer appointment is required if you have a list of issues to discuss or a complex problem.  
  • Your GP may ask you to book another appointment if your issue cannot be managed safely in the time allowed.  
  • Not all appointments are part funded by the Ministry of Health. Full fees are charged for these appointments including but not limited to travel, driver’s licence medicals, insurance medicals, minor surgery and procedures.  
  • Please refer to our fees list for more information. 

Appointments can be booked via the MyIndici booking service or by ringing the practice. We would appreciate it if patients could refrain from messaging their GP via the messaging service on MyIndici to ask for appointments. These messages will not be actioned. 

Missed appointments

If you miss your appointment or cancel it less than half an hour before it is scheduled, then a Non-Attendance / Late Cancellation fee will be charged. These fees apply to all GP appointments missed. Please refer to our fees list. 

Prescription fee for children 

From 1st January 2025 we are introducing a prescription fee for the under 14s.  Due to chronic underfunding for the under 14s we can no longer provide free prescriptions. 

Halswellhealth Acute/Same day service

We reserve approximately 20% of our appointments for acutely unwell patients. These appointments cannot be booked online, and patients must ring the practice to be triaged. 

Halswellhealth policy on test results and letters from external providers and specialists

Increasingly the General Practice team is being asked to chase up specialist results and letters and this is creating a large amount of extra work for us. Please see our policy on this.  

Inbox Assistants for the GP team

We have a team of 4 Healthcare Assistants that have been trained to help the GP team manage their inboxes. These assistants are following detailed practice policies. They have been directed to respond to patient messages to help ease the workload for our GPs. 

Updating Your Details 

If your contact details have changed, please can you update your information with our reception team to ensure we have your information correct.