Welcome to Halswellhealth. Our practice operates from three locations.
36 Ensign Street Halswell
53 Caulfield Ave Halswell
9 Coupling Close Prebbleton
Our patients can attend all these practices when they are enrolled at Halswellhealth.
Enrolments
When capacity allows, we are able to take new enrolments. Please check our enrolments page for everything you need to know about how our enrolment process works and updates on capacity.
Appointments
Appointments can be booked via the MyIndici booking service or by ringing the practice. We would appreciate it if patients could refrain from messaging their GP via the messaging service on MyIndici to ask for appointments. These messages will not be actioned.
Missed appointments
If you miss your appointment or cancel it less than half an hour before it is scheduled, then a Non-Attendance / Late Cancellation fee will be charged. These fees apply to all GP appointments missed. Please refer to our fees list.
Prescription fee for children
From 1st January 2025 we are introducing a prescription fee for the under 14s. Due to chronic underfunding for the under 14s we can no longer provide free prescriptions.
Halswellhealth Acute/Same day service
We reserve approximately 20% of our appointments for acutely unwell patients. These appointments cannot be booked online, and patients must ring the practice to be triaged.
Halswellhealth policy on test results and letters from external providers and specialists
Increasingly the General Practice team is being asked to chase up specialist results and letters and this is creating a large amount of extra work for us. Please see our policy on this.
Inbox Assistants for the GP team
We have a team of 4 Healthcare Assistants that have been trained to help the GP team manage their inboxes. These assistants are following detailed practice policies. They have been directed to respond to patient messages to help ease the workload for our GPs.
Updating Your Details
If your contact details have changed, please can you update your information with our reception team to ensure we have your information correct.
Christmas / New Year Hours
Over the Christmas / New Year period, we are open as usual EXCEPT for 25/26th Dec and 1/2nd Jan. We will be operating with reduced staff and only over 2 sites (Longhurst and Prebbleton) during this period so some of our team can have a well-earned break. Please check you have enough medication to get through the holiday season!
